Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund and exchange
If for any reason you are unhappy with an item, please get in touch within 14 days of purchase and we can discuss options. Items must be unworn and in perfect conditions. Items exempt from refund or exchange are made-to-order items. Please note the cost of postage will not be refunded.

Resizing
There is a small fee of £40 + VAT for the re-sizing of your piece of jewellery. Some items cannot be resized - this is dependent on the stones in the pieces and how big the size change is. Please get in touch to discuss.